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Accessibility Statement

Our goal is to provide outstanding hospitality to all travelers and their endeavors, this includes everyone. Our mission is to provide opportunities to all, including those with hearing, vision, or any disability to best understand our products and services before making a booking decision. Any questions or concerns can be taken up with our friendly staff via telephone or email.

We strive to provide a user-friendly online experience to all guests, regardless of their device type. Guests who require assistive technology such as a screen reader, font magnification, translation or voice recognition software can find comfort in knowing their needs will be fulfilled. We are committed to compliance with Level AA success criteria of the Website Content Accessibility Guidelines 2.0 (WCAG 2.0), an international standard measure of accessibility success. These particular guidelines are carefully monitored to continue our pursuit of a user-friendly online experience. Our website has been tested to ensure we meet or exceed Level AA checkpoints of the WCAG 2.0 Standard.

Our website allows travelers to search for accessibility featured rooms and provides details about our property’s accessibility features. The appropriate policies, best practices, and procedures are in place to ensure that individuals with disabilities can locate and make reservations for accessible guest rooms with ease.


As part of our reservation processes, we:

1 - Ensure that accessible guest rooms are held for use by individuals with disabilities until all other guest rooms of that type have been rented and the accessible room requested is the only remaining room of that type;

2 - Reserve, upon request, accessible guest rooms or specific types of guest rooms and ensure that the guest rooms requested are blocked and removed from all reservations systems; and

3 - Guarantee that accessible guest rooms reserved through our system are held for the guest, regardless of other inquiries.


If you require any assistance with booking your reservation, please contact us directly via email, phone, or social media, which you will find on our contact page. If you have any questions or would like to report any issues related to the accessibility features of our hotel’s website, please contact us at:

Learn more about W3C’s Web Accessibility Initiative (WAI)


Providing Users with Free Customizable Accessibility Tools


UserWay Toolbar

In addition to the above-mentioned techniques and strategies – and since not all site visitors have access to accessibility tools such as screen readers – we have provided free Web Enhancement Tools that allow site visitors to customize their user experience.


Experience the UserWay

To experience the AudioEye Ally Toolbar, activate the Ally Toolbar below.


The UserWay toolbar provides a set of accessibility tools:

  •           Enhanced Keyboard Navigation
  •           Big Cursor
  •           Contrast
  •           Text Size
  •           Color Desaturation
  •           Highlight links
  •           Legible Fonts
  •           Voice reading of page


Website Accessibility

This website is designed to be fully accessible to all and according to W3C Web Content Accessibility Guidelines (WCAG) 2.0 conforms to most priority checkpoints which entail some of the following elements:


Navigation Shortcuts

Our hotel’s website can be navigated by using the tab key to traverse the elements of each page and by using the enter key to activate a highlighted link.


Structured, Semantic Markup

HTML heading tags are used to convey the document structure. Navigation menus are tagged as HTML maps so that the menu title can be read out, and the menu items are presented as a group.


Images Visibility

All content images include descriptive ALT attributes, and all purely decorative graphics include null ALT attributes.


Standards Compliance

The site is designed to meet expectations of Level AA compliance as specified by the Web Content Accessibility Guidelines. All pages validate as XHTML 1.0 and use structured semantic markup.


Accessibility References

Section 508 provides information about the accessibility standards introduced by the Rehabilitation Act.

Follow this link for an in-depth explanation behind each guideline:


Accessibility Software and Services

Follow any of the links below for free assistance with viewing and interacting our website

HTML Validator: a free service to check that web pages conform to published HTML standards.

Web Page Backward Compatibility Viewer: a tool for viewing web pages without a variety of modern browser features.

Lynx: a free text-only web browser.


Browser Help Difficulty viewing? A simple setting change in your browser may help improve viewing each webpage. Learn more about the accessibility features of these browsers below.

Google Chrome:

Mozilla Firefox:

Internet Explorer:

Apple Safari:

This hotel's website has passed W3C WCAG 2.0 level AA self-certification*


Third-Party Sites

Throughout this website, we make use of different third-party websites such as Instagram, YouTube, Twitter, and Facebook to spread news and information about our hotel. These sites, which are not controlled by us, may present challenges for individuals with disabilities that we are not able to control or remedy.

As made publicly available, here are the Accessibility Policies provided from these third-party sites:

Facebook Accessibility Policy

YouTube Accessibility Policy

Property Features

ADA Compliant/accessible features for the overall property

Our French Boutique hotel was originally built in 1910 and, like many San Franciscan buildings from that era, is of Victorian architecture. We have done renovations over the years to provide greater accessibility and modern comfort to the hotel, while keeping intact the classic San Francisco architecture that defines the building. Some of these aspects that we had to keep intact in our hotel and restaurant are not technically feasible to update in order to entirely accommodate our prospective guests who use wheelchairs or are otherwise limited in their mobility. We deeply apologize to anyone who we are therefore unable to serve.

GuestCentric - Hotel website & booking technology
VeriSign Secured, McAfee Secure, W3C CSS compliant

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